[杭州] [内推] 微策略 又招人了！

[杭州] [内推] 技术支持工程师 （优秀的 22 届可冲）


由于业务迅猛发展，跪求 Technical Support 简历。
社招职位，优秀的 2022 应届生可以投递。
老牌外企，海外客户众多，希望你可以英文交流哦
这个职位直接面向客户，务必英语流利，会日语，韩语，粤语加分。


[职位小贴士]
硕士或以上学历
良好的英文书面和口语沟通能力
加分项：
有海外客户支持经验
熟悉 AWS, Azure, Linux, Java, SQL, RDBMS 任意一项
会日语，韩语，或粤语，


[职位详情]
Job Description
Provide front-line technical or functional assistance to high profile customers, partners, as well as consultants and other company professionals, in a team-driven case management environment.
Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities.
Create and maintain online accounts for customers and partners to access secure MicroStrategy websites
Process requests from customers and partners for new software license keys when new product versions are made generally available
Enhance personal and professional growth by participating in Internal Training Programs
Identify and communicate product defects to development teams
Assist, on ad-hoc basis, on projects which add value to the team operations or contribute to improving Customer Satisfaction.

Qualifications
Bachelor’s degree
Strong analytical skills
Well organized with effective time management skills
Fluency in English and Mandarin is required (Japanese, Korean, Cantonese would be a plus)
Excellent written and verbal communication skills
Team player- always willing to give support to others and ask for help if needed
Ability to manage multiple tasks concurrently
Previous customer support experience is a plus
AWS, Azure, Linux, Java, SQL, RDBMS experience will be a strong plus.


[内推方式]
发送简历到如下邮箱（简历中文或者英文都可以；如果英文简历，请提供中文姓名。）
[email protected]
有任何疑问都可以联系我。如果已经从其他渠道投递过简历，恕不能再次内推。

[内推流程]
Online Assessments>Recruiter Phone Screen>Tech Interview >APO Interview> HR Interview>GM Final Interview> Offer Approval>Offer>Accept >Onboard
内推后，48 小时内收到测评邀请邮件。


[工作地点]
杭州黄龙万科中心 A 座 （紧挨市中心武林广场，离西湖也很近）

[薪资待遇]
美资外企, 福利优渥，上班不打卡，弹性工作制。
周一在家工作（ 400 美元津贴）。10-20 天带薪年假，10 天带薪病假，2 Wellbeing Days 。
法定五险一金，优质的商业医疗、人身意外等综合保险计划，同时我们为员工的家人提供附加的商业医疗、意外保险，确保员工及家人的综合医疗及意外保障，还有年度体检、节日贺礼、入司周年礼、生日大礼包及各种祝福奖励。
Work life balance, 工作氛围好，环境佳，每天研磨咖啡，新鲜水果，免费健身房和每个季度健身奖励。
很多去美国或者波兰工作交流的机会。